Frequently asked questions
What shipping carriers do you use?
We work with reliable carriers such as DHL, FedEx, UPS, and local delivery services depending on your region. When placing an order, you can choose the most convenient delivery option for you.
What payment methods are accepted?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other popular payment methods. All transactions are protected with advanced encryption technologies to ensure your security.
How does your SSL protection work and how does it secure customer data?
Our website uses an SSL certificate that encrypts all data transmitted between your browser and our server. This guarantees the safety of your personal information and payment details.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email.
You can track your shipment directly on our website in the “Track Your Order” section or by entering the tracking number on the carrier’s website (for example, DHL or UPS) to view the current location and estimated delivery date of your package.
What should I do if I received the wrong size or item?
Please contact our support team within 7 days of receiving your order. We’ll assist you with an exchange or return as quickly as possible.
How long does it take to receive a refund?
After we receive and inspect your returned item, your refund will be processed within 3–7 business days to the same payment method used for your purchase.
What should I do in special situations (lost order, delayed shipment, damaged product, etc.)?
If you encounter an unusual situation, please contact us via our support form or email. We’ll handle each case individually and find the best solution — whether it’s a replacement, refund, or compensation.
How does your return process work?
You can request a return within 30 days of receiving your order. Items must be in their original packaging, unworn, and undamaged. Once your return is approved, we’ll send you detailed instructions and the return address.